Last updated 26th April 2012. Worldwide Returns Address:
c/o Unit 8 Kent Close
All returns to NationalColorSupplies.com must be sent to our Worldwide Returns Address. We also recommend that you use a recorded-delivery service when returning any goods to NationalColorSupplies.com.
Returning Damaged, Defective or Incorrect Goods.
Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the goods to us within 14 working days of receipt for exchange and replacement.
Faulty Goods: You have the right to return any faulty goods within 14 working days. Please keep all the warranty information that accompanies your item as this may be needed. Or you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.
Incorrect Goods: If you discover that we’ve sent you the incorrect goods, please email Sales@NationalSupplies.co.uk immediately and return the incorrect items within 14 working days. We will quickly replace them with the goods you ordered, subject to stock availability.
Please note that in the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 working days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14 working days period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
Returning Undamaged or Non-Defective Goods.
We want you to be delighted every time you shop with NationalColorSupplies.com; but occasionally you may wish to return items that you have purchased. If, for any reason, you are unhappy with your purchase, simply return the goods to us within 7 working days of delivery. Once the goods are back in our possession at our Worldwide Returns Address, and provided that they are in the same condition and packaging as when they were delivered any amount charged to you, other than the original delivery costs, will be credited.
Please note that unless the product is defective, or was sent in error, you will not be able to return any product that is not in its original packaging, unopened and with any seals or shrink-wrapping intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us at our Worldwide Returns Address. For your protection, we recommend that you use a recorded-delivery service when returning goods to NationalColourSupplies.com. We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you that is not faulty or was not supplied in error, we reserve the right to recover the costs of collection from you.
This Returns Policy does not affect your statutory rights.